Post Date:
Friday, February 18, 2022
Business Name:
Juma Ventures
Industry:
Social Services
Type of Position:
Part-Time Job
Grade Level:
All University students
Location:
San Francisco
Days/Hours per Week:
Part-Time
Pay Range:
$20/hr
Duration of Position:
Permanent
Position Description:
Juma seeks a talented Assistant Enterprise Manager with a track record of success in effectively managing several employees while working in a high volume food service industry environment and serves as a key member of our enterprise team. Reporting to the Social Enterprise Manager, the Assistant Enterprise Manager will be responsible for managing employees and concessions in San Francisco sports stadiums. The Assistant Enterprise Manager will manage in-game concessions, schedule youth employees, communicate with concession partners, and manage and mentor youth employees, thereby advancing Juma’s mission and creating meaningful impact in the lives of both donors and Juma youth nationwide. Starting pay is $20/hr.
This is a part-time role. Reporting to the Enterprise Manager, this role will support day-to-day operations of Juma’s youth concessions operation in San Francisco. The Assistant Enterprise Manager will supervise and train a large staff, lead by example, and run the full operations to drive sales while teaching critical skills for the development of our staff. Concession operations include multiple stands at all home games. The Assistant Enterprise Manager should have an entrepreneurial spirit, interest in youth development, and a willingness to work in the high-volume food service management industry. Experience in customer service and ability to select and develop a team of supporting youth leads to work under you is a critical part of the role.
Position Responsibilities:
1. Recruitment & Training
- Work with the Site Manager, Enterprise Manager, and the program staff in the recruitment of our youth team, conduct orientations, hold interviews, evaluate youth for hiring considerations, collect hiring paperwork and submit for employment verification/background checks with Juma administration offices
- Attend and support as needed with youth meetings, events, and workshops, including topics like resumes interviews, saving/budgeting, sales, etc.
- Support as needed in the management and development of key relationships with community-based organizations (CBO) for enhanced recruitment
2. Business Management, Growth & Administration
- Establish and maintain positive relationships with the venue team and/or concessionaire partner to ensure consistent and potential increase for youth shifts and an inclusive work environment
- Positive interaction and relationship building withstand managers and other floors/area supervisors as needed to produce a collaborative management oversight of youth ● Partial oversight of San Francisco’s P&Ls, JEIT, and KPIs documents
- In charge of the creation, distribution and follow up of invoices to the financial team and concessionaire/venue partner
3. Day-to-Day Concession/Vending Operations
- Support as needed with staff scheduling and payroll reporting
- Creating and maintaining an environment of exceptional customer service
- Ensure all stands and carts are fully prepared prior to opening
- Ensure that all safety procedures are followed and working conditions are safe
- Listen to and resolve customer complaints regarding service, product, or personnel, as necessary
- Check-in with venue managers prior to opening including the attendance of any pre-shift meetings\Conduct pre-shift meetings with youth staff
4. Staff Management & Development
- Serve as a mentor and coach to further develop the capabilities of youth staff and youth managers.
- Create a work environment that fosters teamwork, personal growth, and self-confidence.
- Support in conducting employee performance reviews and provide ongoing support and feedback to youth regarding their job performance.
- Support as needed with the staffing, planning and delivery of ongoing workshops, virtual or in person, that facilitate learning for young adults on topics concerning career development, employment, and education
5. Collaboration with Juma Staff
- Develop an efficient and beneficial relationship with the program team to integrate business needs and program services.
- Meet bi-weekly with the Social Enterprise Manager to review youth rosters in order to coordinate youth attendance and scheduling
Required Qualifications:
- Ability to work long nights and weekends consistently per professional sporting event schedules
- Good physical stamina; environment and responsibilities can be physically demanding
- Must be able to climb stairs, stand for up to 8 hours a day, and lift 25 pounds.
- Pass a criminal background check.
Preferred Qualifications:
- Experience in foodservice management/operation, finance, and nonprofit organizations a plus
- Demonstrated ability to manage and lead a very large team
- Ability to multitask frequently while still maintaining strong attention to details
- Exceptional interpersonal, relationship building and communication skills
- Excellent organizational and time management skills
- Experience working with youth of color and working-class/low-income youth
- Passion and respect for youth leadership and youth development
- Experience in providing instruction/training to various people and personalities
How to Apply:
Please submit the following to Christian Kim (christiank@juma.org), Social Enterprise Manager:
- A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
- Current resume
Due to the volume of responses, only candidates selected for an interview will be contacted.
Application Deadline:
Open Until Filled