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Overview

The Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering.  The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.

Responsibilities

• Responsible for leading & driving top line revenue for traditional sales segments to include group, volume transient & catering.

• Assesses & reacts to market trends, market share & the competitive hotel environment.

• Develops and implements a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales & marketing budget that supports all initiatives.

• Act as the hotel’s voice of the customer and communicate key issues/concerns at all levels of the organization.

• Fluent in reading/assimilating/using Smith Travel Research data, financial P&L, mix of sales, forecasting, group pace/position & a wide array of traditional hotel reporting.

• Ability to understand and communicate market trends, demand generators, supply/demand and economic factors affecting hotel performance.

• Conduct comprehensive competitive set reviews, SWOT analysis & keep tabs on new supply.

• Understand GEO source & ability to develop a plan to penetrate the primary markets.

• Develop/implement key segment strategy & managing key accounts (both existing & target).

• Design effective sales deployment schemes & market assignments.

• Develop sales goals designed to achieve budget & market share targets.

• Manage group pace measurement and set sales production goals.

• Manage sales activity & travel schedule.

Qualifications

• Bachelor’s degree preferred in Marketing

• At least 3 years’ experience as a sales leader, with prior hotel sales experience.

• Experience dealing with/communicating with ownership groups and asset management.

• Proficient in managing/using sales automation (DELPHI) & PMS systems.

• Experience working collaboratively with revenue management.

• Well rounded knowledge of all market segments and channel sources, as well as ability to develop a strategic plan for each.

• Excellent communication and presentation skills.

• Strong interpersonal skills and ability to work in a team environment.

• Ability to direct, lead, train, motivate & drive a direct sales team; and develop a cooperative & competitive team spirit & winning attitude.

• Must be proficient in MS Office including Word, Excel, and Power Point.

• Must be able to multitask and prioritize departmental functions to meet deadlines

Salary Range: $140,000-$150,000/ann.

Overview

The Lobby Ambassador is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.

• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

• Review Front Office log and Trace File daily.

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

• Follow all cash handling and credit policies.

• Be aware of all rates, packages and special promotions as listed in the Red Book.

• Be familiar with all in-house groups.

• Be aware of closed out and restricted dates.

• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

• Be familiar with hospitality terminology.

• Have knowledge of emergency procedures and assist as needed.

• Handle check-ins and checkouts in a friendly, efficient and courteous manner.

• Use proper two-way radio etiquette at all times when communicating with other employees.

• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

• Be able to complete a bucket check, room rate verification report, and housekeeping report.

• Balance and prepare individual paperwork for closing of shift according to hotel standards.

• Maintain and market promotions and guest programs.

• Maintain a clean work area.

• Assist guests with safe deposit boxes.

Qualifications

• College course work in related field helpful.

• Experience in a hotel or a related field preferred.

• High School diploma or equivalent required.

• Computer experience required.

• Customer Services experience preferred.

• Flexible and long hours sometimes required.

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

• Perform other duties as requested by management.

Salary Range: $21.00 - 27.64 hourly 

Lobby Ambassador in San Francisco, California | Careers at Hotel Caza San Francisco (icims.com)