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Hyatt Regency San Francisco Downtown SOMA(Bar Manager - La Société)

 

Hyatt Regency San Francisco Downtown SOMA is an artful blend of chic design and exemplary service.  The hotel is conveniently located in the South of Market district and is within walking distance to premier Union Square shops and designer boutiques, trendy SOMA dining and lounge hot spots, the Powell Street Cable Car Terminal and Market Street Vintage Trolley Car line.  Explore the Artisan shops at the Ferry Building and experience local favorite's in Chinatown, Fisherman's Wharf. Mission District and North Beach.  This modern, ultra-chic hotel has 681 guestrooms.

Overview

Responsible for the management of all aspects and functions of the bar outlets, in accordance with hotel standards.  Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

Responsibilities

  • Create and update the wine list in coordination with chefs and the Restaurant General Manager.
  • Assist in the overall bar beverage operations activities to ensure optimal efficiency and performance of the outlets, to include RBS training and coaching. Ensure departments are following all ABC requirements.
  • Recommend food and wine pairings.
  • Advise guests on wines based on their personal tastes and food choices.
  • Inform guests about different varieties of wines and prices.
  • Manage wine cellar and ensure it is fully stocked.
  • Negotiate purchase prices with vendors.
  • Program weekly monthly events such as wine tasting days or “wine of the month” events.
  • Assist the outlet leaders in setting beverage service standards.
  • Set up training modules for in depth bartender trainings for consistent service across the outlets.
  • Create new beverage recipes based on current trends and resort needs.
  • Coordinate beverage purchases with the Restaurant General Manager and Director of Food & Beverage.

 

Qualifications

  • Sommelier Certification preferred.
  • High school diploma or equivalent.
  • Experience as a Sommelier, Wine Steward/Stewardess or similar role.
  • Extensive knowledge of different wines and the regions that produce which type.
  • Knowledge of local vineyards and wineries.
  • Thorough knowledge of beverage controls and mixology.
  • Good communication skills.
  • Available to work during open hours, including evenings, weekends, and holidays.
  • Flexibility to travel occasionally to meet with wine producers and visit wine-tasting events.
  • Experience managing in a union environment preferred.

Salary range: $75,000 - $85,000/yr.

 

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Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.

Front Office Manager (Stanford Court Hotel) 

 

Located atop San Francisco’s famed Nob Hill at the corner of California and Powell streets, Stanford Court hotel is steps from the city’s best dining, shopping, entertainment and cultural attractions.  The hotel features 393 well-appointed rooms and suites, offering comfortable accommodations for leisure and business travelers in a prime location.  With a storied history dating back nearly 140 years, Stanford Court sits on the historic site of renowned “Big 4” railroad mogul, university founder, and U.S. senator Leland Stanford’s elaborate private mansion.  Leland Stanford was at the forefront of innovation in his era, and today’s Stanford Court hotel pays homage to his legacy by representing the new frontier of innovation for the 21st century.

Overview

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

  • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.  Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
  • Carry a cell phone at all times.
  • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Develop employee morale and ensure training of Guest Services personnel.
  • Maximize room revenue and occupancy by reviewing status daily.  Analyze rate variance, monitor credit report and maintain close observation of daily house count.  Monitor selling status of house daily, i.e. flash report, allowances, etc.
  • Attend daily and monthly Rooms Merchandizing meetings.
  • Participate in required M.O.D. program as scheduled
  • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
  • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
  • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
  • Ensure implementation of all Highgate Hotel policies and house rules.  Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position for Guest Services staff.
  • Assist in preparation of revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
  • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Follow and enforce all Highgate Hotel credit policies.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
  • Monitor all V.I.P.'s,  special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily Front Office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest Request log on a daily basis.

Qualifications

  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.

  • Supervisory experience required.
  • The ability to demonstrate exceptional Customer Service Skills.
  • Must be proficient in Windows and Microsoft Office.
  • Able to work long hours as sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

Salary Rage: $65,000.00 - $75, 000.00 

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Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.

Hyatt Regency San Francisco Downtown SOMA (Office Manager) 

Hyatt Regency San Francisco Downtown SOMA is an artful blend of chic design and exemplary service.  The hotel is conveniently located in the South of Market district and is within walking distance to premier Union Square shops and designer boutiques, trendy SOMA dining and lounge hot spots, the Powell Street Cable Car Terminal and Market Street Vintage Trolley Car line.  Explore the Artisan shops at the Ferry Building and experience local favorite's in Chinatown, Fisherman's Wharf. Mission District and North Beach.  This modern, ultra-chic hotel has 681 guestrooms.

Overview

The Administrative Office Manager is responsible for assisting the General Manager and hotel executive managers in the day- to- day operations. They are also responsible for responding to or processing guest inquiries received via website and emails, ordering office supplies, keeping track of departmental expenses.

Responsibilities

  • Answer telephone and email messages. Respond accordingly.
  • Attend meeting and take minutes.
  • Greet clients in a friendly and professional manner.
  • Maintain and stay abreast of the latest computer programs/innovations (as applicable).
  • Maintain a central purchase order system for all items required by the department.
  • Maintain departmental checkbook.
  • Process and approves invoices for payment
  • Maintain adequate supplies for copier, fax and postage machines and coordinate repair services.
  • Handle complaints/questions/special requests from hotel guests.
  • Familiarize new managers and administrative staff with office procedures/policies.
  • Coordinate travel arrangements for sales trips and annual meetings.
  • Process expense reports for all managers.
  • Distribute incoming mail to appropriate departments’ mailboxes.
  • Conduct initial interviews for all administrative staff and recommend placement accordingly.
  • Conduct meetings for administrative staff.
  • Consult with administrative staff’s direct reporting manager regarding attendance, disciplinary action, etc.
  • Prepare payroll daily for administrative staff. Review and respond to all timesheet edits, payroll corrections, etc.
  • Order all supplies required by the department.
  • Assist in creation of collateral for special promotional projects.
  • Maintain roster of entire hotel personnel’s home telephone lists.

Qualifications

  • College course work in related field helpful.
  • High school diploma or equivalent required.
  • Must be proficient in company-approved word processing and spreadsheet applications as evidenced by the ability to troubleshoot spreadsheets and basic PC problems.
  • Long hours sometimes required.
  • Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Salary range: $70,000 - $80,000/yr

 

Apply for this job online

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Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.

Hyatt Regency San Francisco Downtown SOMA (Catering Sales Manager) 

The Catering Sales Manager is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals.  They must have a strong knowledge of weddings and understand the importance of prospecting in creating new sales opportunities for the hotel.  They are also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high quality products and service levels.  Candidates must be comfortable in problem solving with client relationships and event management.

Responsibilities

  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.

  • Prepare and submit required reports in a timely manner.

  • Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.

  • Know meeting room setups and capabilities.

  • Know sleeping room configurations and types.

  • Respond to Catering inquires immediately.

  • Use the Partnership Agreement to meet client needs.

  • Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.

  • Interact with outside planners, vendors for event setup.

  • Maintain pricing integrity and propose upscale menus for clients.

  • Manage existing accounts and follow up with client re-solicitation to capture future business.

  • Work with other F&B managers and keep them informed of F&B issues as they arise.

  • Manage the function diary and adjust space in order to ensure maximum potential revenue.

  • Be visible on the floor and assist staff as needed during functions.

  • Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)

  • Plan and execute holiday and special events in conjunction with the Director of Catering.

  • Use feedback from client evaluations to improve service and quality.

  • Participate in required M.O.D. program as scheduled.

Qualifications

  • At least 4 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 2 year of related experience.

  • Must be proficient in Windows, Company approved spreadsheets and word processing.

  • Proficiency in Delphi preferred.

  • Flexible and long hours sometimes required.

  • Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Maintain a warm and friendly demeanor at all times.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Participate in M.O.D. coverage as required.

  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which include wearing nametags.

  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to maintain confidentiality of information.

  • Perform other duties as requested by management.

 

Salary range: $85,000 - $95,000

 

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Apply for this job online

Email this job to a friend

Share on your newsfeed

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.

 

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