Sales Development Representative

Business Name: 
Joyride Coffee Distributors
Type of Position: 
Full-Time Job
Grade Level: 
San Francisco
Days/Hours per Week: 
7 days/40 hours per week
Pay Range: 

Medical & Dental Benefits, Commuter Benefits

Duration of Position: 


Position Description: 

Joyride’s Sales Development Representative (SDR) is a lead generating champion, responsible for generating qualified leads and converting them into business opportunities for Joyride’s B2B sales team. As an SDR, you would identify possible opportunities by staying up to date with business news, trends, industry events, and through online research; qualify them against established criteria; identify decision makers; and enter lead data into Joyride’s CRM, Salesforce. You would then conduct initial outreach via phone or email and schedule and lead discovery calls to determine fit, generate interest, and convert them into an opportunity for warm hand-off to our account managers. Additionally, you would provide sales operations and general administrative support to the team, including preparing materials for an onsite customer tasting, processing orders and returns, or periodically updating Joyride customer data. To excel in the role, y ou must have strong communication skills, attention to detail, and a drive to achieve goals and hit sales numbers is a must. This is an excellent opportunity if you want to learn the fundamentals of B2B sales and customer service with an opportunity for growth into more senior Sales roles.

Joyride is an equal opportunity employer and in commitment of its core value fostering community, seeks to create a diverse and inclusive work environment. To this end, Joyride prohibits discrimination and harassment on the basis sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Position Responsibilities: 

-Generate leads through researching prospective accounts online, identifying key decision makers, qualifying leads, and conducting initial cold calling or emailing

-Hold initial phone calls to qualify and warm up leads and generate interest and business opportunities

-Maintain careful records using company systems including our CRM, Salesforce

-Become a Joyride portfolio and service offerings expert to serve as a valuable and informative resource to prospective accounts right from the start

-Provide support to the Joyride Sales team and learn their general workflow to understand how to best support them and optimize their (field) time

-Support the sales team on product demos and tasting events

-Prepare and maintain Sales team’s support materials online and in the office, including samples, tasting and marketing materials, etc.

-Handle initial customer service responsibilities and document accordingly in ERP/CRM, including answering phone calls, resolving billing issues, rescheduling orders, generating and processing returns, order entry, and equipment service troubleshooting

-Field phone calls and emails relating to inbound inquiries or existing customer requests

-Maintain, support, and audit CRM and sales systems databases, ensuring data integrity and current records: COIs, contact information, addresses, contracts, etc.

-Assist Sales Team Lead or Sales Manager with ordering sales samples, general office upkeep and stocking, expense submissions, preparing monthly movement reports, and administering sales contests

-Develop your understanding of coffee and nonalcoholic craft beverage from sourcing and growth to roasting and brewing

-Solicit and digest customer feedback and requests to identify areas for internal improvement

Required Qualifications: 

-Bachelor’s degree strongly preferred

-Excellent record keeping and attention to detail

-Strong computer skills including Google Documents and Sheets (Excel); prior experience with a CRM (especially Salesforce) or e-marketing tools a plus

-Strong phone, interpersonal and written communication skills

-Commitment to our Mission of creating a healthier and more sustainable world and our Core Values: - Hold Every Bar High, Innovate Big and Small, Foster Community, Get S$#!T Done, and EnJOY the Ride

-Consistent demonstration of Joyride’s core competencies - effective communication, dependability, sound judgment, collaboration, technology savviness and being a company mission and vision ambassador

-Self-starter and thrives off of exceeding goals

-Ability to interact effectively at multiple levels within and outside the organization

-Ability to learn quickly, jump in to help the team, and think creatively

-A love for coffee, craft beverage, and great office culture required; a love of dogs a plus

Preferred Qualifications: 

See required

How to Apply: 
Application Deadline: