Medical , Dental, Vision , 401K Paid Vacation
2 years / At Will
Reports to Property Manager and Assistant Property Manager
First face of contact for Tenants, responding to all tenant inquiries including work orders in person and via phone and email in a professional and courteous manner.
Promotes high level of satisfaction among tenants by promptly responding to their service requirements. Assures prompt response by other team members and vendor service contractors through dispatch, voice mail and/or other direct contact.
Reflects RREG’s commitment to excellence through proper telephone and reception procedures, and quality tenant service.
Receives tenant service request calls, determines nature of problem, and dispatches to Work Order desk.
Facilitates establishment of constructive relationships between tenants and management office and among tenants.
Make deposits daily into OTCNet
Send out tenant notices as required. Send out other immediate notices as directed.
Assists service contractors with property access procedures established by Building Maintenance.
Prepares memos, correspondence, reports, and other documents to assist Property Management staff
Obtains W-9 Forms from all new vendors.
Track all of the tenant certificates of insurance (tenant liability and building). Enforce deficiency according to the process.
Prepares and delivers Tenant Welcome Package
Sets up Tenant Utility accounts.
Collect Mail Daily
a) Collect mail daily from post office box
b) Collect mail every other day from Presidio Trust
c) Pick up checks from Presidio Trust as requested
Key Control & Card Access Administration
a) Responsible tracking Suite keys for all-tenant buildings.
b) Responsible for tracking all multi-tenant perimeter keys
c) Responsible for keeping the key box current for all suites
Update All Tenant Contact Lists
a) Update contact lists to as new information arrives.
ADDITIONAL DUTIES AND RESPONSIBILITIES (includes the following. Other duties may be assigned)
• Orders tenant signage and directory strips.
• Controls and maintains a well-stocked office supply; makes special orders of supplies, as needed.
• Updates employee telephone lists and emergency contact list and distributes to team.
• Contacts repair services for office equipment when necessary.
• Prepares and implements tenant program activities such as tenant events
emergency procedures training, etc.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Degree from a four-year college or university preferred. At least two years administrative experience with some knowledge of Property Management. Excellent communication and organizational skills.
Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Real Estate license and Notary preferred but not required
Contact Joe Vega