This role will have ample room for growth and development. Aside from the benefit of a choose your own destiny opportunity, you will get to work side by side with a close-knit, small team of like-minded individuals. We work hard while enjoying what we do, and always take time to keep it light. Benefits include competitive compensation, PTO, regular team events, free snacks, substantial product discounts, and a unique working environment where each day will yield opportunities to make your mark in a growing company.
As our Customer Experience Specialist, you will work cross-functionally with multiple departments to ensure smoother daily operations and consistently high-quality service to our customers. Your bottom-line impact to the team will be immediate, and opportunities to learn and improve business operations will be continual. Our ideal candidate has no problem getting their hands dirty, making sure each task is completed accurately, while always hungry to find new ways to improve.
You're a problem-solver. You've got a thick skin. You're eager to learn and grow. You play well with others, but can also get stuff done on your own. Detail-oriented, spreadsheet juggler, phone etiquette connoisseur. You are happy to get in the weeds (in this world, weeds means customer-facing phone calls, chat, or emails) and come out with a blossomed relationship and understanding of our customers and their needs.
· Provide high-quality customer service via phone, chat, and email
· Process incoming customer returns
· Process orders and input shipment information
· Identify roadblocks and meet with managers to improve daily flow
· High attention to detail
· Task Oriented
· Confident oral communication
· Quick Learner
· Accurate and fluid writing ability
· Positive, ambitious attitude
· Experience providing service in a retail
· Experience with ZenDesk
If you think you're a good fit, please send your resume with a brief cover letter telling us who you are and why you’re excited about this role.