Post Date:
Thursday, March 17, 2022
Business Name:
Renaissance Entrepreneurship Center
Industry:
Business Services
Type of Position:
Full-Time Internship
Grade Level:
Junior
Senior
Graduate
Location:
Richmond, CA
Days/Hours per Week:
Full-time
Pay Range:
$60-65K based on experience
Benefits:
This is a full-time, non-exempt position. Competitive salary ($60-65K based on experience) with generous benefits that include medical, dental, vision insurance, 401K, paid time off, holidays, and a great group of colleagues and clients!
Duration of Position:
Year-Round
Position Description:
Renaissance Entrepreneurship Center seeks an energetic, detail-oriented Client Data & Success Coordinator to join our East Bay team, located in Richmond, CA. Our programs spread across both East Bay counties of Alameda and Contra Costa. The Client Data & Success Coordinator will focus on Alameda county with a particular focus on building out our Oakland program while working in concert with our coordinator in Contra Costa to ensure scalability and best practices. Our ideal new colleague engages enthusiastically with clients and the public, takes ownership in the work that we do, appreciates the story that client data tells, and is passionate about economic opportunity and the impact of our work. The Client Data & Success Coordinator will be active in recruiting clients, marketing our programs, supporting our classes and events, tracking client services and keeping our virtual (and eventually physical) office/incubator humming smoothly.
Note: During the current coronavirus pandemic, Renaissance is adhering to health and safety social distance protocols; all staff is currently working from home. As protocols are adjusted and the pandemic evolves, this position will be primarily based in Richmond, California with frequent on-site visits to client business and partner locations.
Position Responsibilities:
Program Support
- Support the administration of multiple programs and services on-site as well as off-site at other locations in Alameda county (with a focus on Oakland), including class registration processes, consultant scheduling, and administrative aspects for programs and classes.
- Assist in the coordination of in-person and virtual meetings and events for clients (pop-ups, showcases, etc)
- Assist in maintaining multiple training schedule calendars for both online and in the office.
- Provide occasional evening support for classes, workshops, and events
- Assist with marketing, administrative, and communication tools, steps, public outreach efforts, media and donor meetings related to programs and events
- Be informed about Renaissance programs and services, staff and event schedules, to provide information and assistance to clients, donors, partners, and other staff
- Assist in researching and preparing various types of communication materials (e.g. materials for the website, fact sheets)
- Supervise volunteers and interns
- Support of programmatic activities in Contra Costa sites
Client Tracking and Program Impact
- Input all data on clients, participants, businesses, and programs/events into the cloud-based database (VistaShare Outcome Tracker) and follow up to ensure complete client data records; collaborate with organizational-wide Data and Evaluation Coordinator ensuring data syncs with organizational metrics
- Design and monitor collection of client business outcomes information directly from clients
- Collaborate with team to ensure excellence in grant implementation and reporting
- Meet monthly and quarterly reporting requirements based on grant guidelines and timelines
- Extract meaningful insights from existing data
- Maintain and improve program outcome monitoring processes and reporting
- Provide progress reports and snapshots to Program Director
- Advise organization leadership on data and web design as it supports impact work across sites
Operations
- Act as a hub for the day-to-day needs of Renaissance East Bay. Coordinate with the facilities team at Renaissance headquarters to ensure Renaissance East Bay is running smoothly for staff, consultants, clients, businesses and cohabitation tenants operating in our on-site business incubator
- Contribute to Covid19 precaution and safety measures such as spaced staffing, mask requirements, PPE usage, hand wash station and other necessary steps
- Maintain systems and equipment in the office including spot cleaning and refilling supplies, and coordination with vendors as needed
Required Qualifications:
- Detail-oriented, self-starting, creative thinker with effective project administration skills and the ability to take initiative on a variety of assignments
- Familiarity with Microsoft Office, Google Drive, Canva, DocuSign, Slack, Trello, Calendly, YouTube; enthusiasm for new technologies that facilitate improved interaction between clients and organizations such as Zoom, Adobe Captivate and Kajabi a plus
- Familiarity with marketing, outreach and social media accounts is a plus
- Awareness of small businesses ownership, community development, community organizing with the willingness to develop entrepreneurial toolkits a plus
- Familiarity with Alameda and Contra Costa County is a plus
- Data collection and analysis experience (experience with relational databases a plus); experience pulling internal data reports, interpreting outcomes and crafting funder facing report mechanisms
- Experience with virtual training and online curriculum design a plus
- Experience with event planning and management is a plus
- Ability to travel to off-site training, client business sites, and community events within a flexible schedule, including occasional evening and weekend hours
Preferred Qualifications:
- Spanish fluency preferred; Portuguese, Mandarin, Cantonese, Vietnamese, additional languages a bonus
- Bachelor’s Degree or equivalent preferred
How to Apply:
Please send a cover letter (one page) and resume (two pages max) – in PDF format – and LinkedIn profile address (if available) to jobs@rencenter.org. Please note “Alameda County Client Data & Success Coordinator” in the subject line of your email. No telephone calls or personal inquiries please.
Application Deadline:
4/30/2022