Tier 1 Support Technician

Business Name: 
Professional Computer Support
Industry: 
Computers
Type of Position: 
Part-Time Job
Grade Level: 
Undergraduates
Location: 
150 Executive Park Blvd San Francisco, CA 94134
Days/Hours per Week: 
2-3 days/12-24 hours
Pay Range: 
$15
Benefits: 

Benefits are available to employees promoted to full time positions.

Duration of Position: 

3-12 month

Position Description: 

The Entry Level Position of Tier 1 Support Technician serves to provide excellent customer service to our clients in the greater Bay Area. Tier 1 Techs serve as the front line in receiving, documenting, diagnosing, solving, delegating and escalating clients’ issues, concerns and questions. Tier 1 Techs are the face of the company for existing clients and are presented with opportunities for growth, and learning opportunities in organizational operations, customer satisfaction/retention, and I.T. technical skills.

Position Responsibilities: 
  • The Support Technician answers the main and helpdesk phone lines and directs calls
  • Discussing issues with clients to determine the issue and its urgency
  • Create tickets for incoming phone calls
  • Engage in email correspondence with clients
  • Receive and sign for office deliveries
  • Other duties as assigned
Required Qualifications: 
  • High School Diploma
  • Interest in learning about computers and networks
  • Excellent problem-solving skills
  • Excellent communication and interpersonal social skills
  • Adept phone etiquette
  • Highly organized
  • Ability to multitask
  • Professionalism
  • Some experience with windows operating system
  • Some experience with office software
How to Apply: 

How to apply Email: Cameron@PCS-SF.com with your resume and a cover letter

Application Deadline: 
Monday, November 11th, 2017