Member Services Coordinator

Business Name: 
Junior League of San Francisco
Industry: 
Non-Profit/Philanthropy
Type of Position: 
Full-Time Job
Grade Level: 
All University students
Location: 
San Francisco, CA
Days/Hours per Week: 
Mon - Fri, typically 9am - 6pm
Pay Range: 
40k - 50k annually
Benefits: 

PTO, Sick time

Duration of Position: 

Indefinite

Position Description: 

The Member Services Coordinator is the first point of contact for internal and external inquiries and is primarily administrative in nature.

Position Responsibilities: 

• Keep track of members' requirements/obligations throughout the year

o Actively communicate throughout the year to reduce the number of probations at the end of the year

• Process any dues or SPAC checks from other Leagues that come in

• Handle status changes and transfers (in or out)

o Keep track of outstanding obligations needed before status changes can be completed

o Keep running record of deadlines for applying for status changes

o Assist in managing probations: communicate what is needed to return to good standing

• Format and send out internal membership newsletter (weekly, for special events and the Bridge)

• Manage JLSF calendar and meeting schedules

• Support with policy and procedure updates as applicable

• Improve and streamline processes (e.g. transfers, dues/GE/Placement completions, etc.)

• Work closely w/ Membership Council; especially Membership VP, Support and Transfers 

• Act as liaison for new members

• Act as overall contact for internal and external inquiries

o Inquiries include, but are not limited to: general points requirements, status changes, welcome emails and site logins for transfers and new Provisionals, Prospective members' questions about process/League summary, potential partnerships communications

• Encourage member happiness and track retention concerns

o Work closely with members who need planning assistance for completing obligations

• Manage JLSF archive project

• Support with social media and news/blog posts

• Assist with special projects throughout the year

Required Qualifications: 

• Strong communication and interpersonal savvy are a must

• Ability to work on multiple projects concurrently and support an organization of volunteers

• Comfortable building relationships with all members and responding to various internal/external outreach

• Ability to work autonomously, but also be a team player

• Proficient in Google Suite and Microsoft Office Suite (Word, Excel, PowerPoint)

Preferred Qualifications: 

Familiar with Digital Cheetah (a plus, but not required)

How to Apply: 

Please send an email directly to: chiefofstaff@jlsf.org

Application Deadline: 
Open until filled