Client Service Representative

Business Name: 
Customer Service Representative
Type of Position: 
Full-Time Job
Grade Level: 
San Francisco, SFO
Days/Hours per Week: 
40 hrs/week
Pay Range: 
  • Between $20-23/hour, depending on experience
  • Full time position
  • 4 days holiday pay
  • Medical, dental, and vision insurance
  • Commuter benefits
  • Collaborative, fun, and efficient team
  • Quarterly team lunches
  • Snacks and drinks provided in the office kitchen
  • Open layout office space with an open door policy
  • Accessible by BART and MUNI


Position Description: 

A Client Services Representative with Gateway Learning Group is responsible for helping clients gain access to Applied Behavior Analysis services. The job is a Non Exempt (hourly) role and requires superior communication skills, as this position works with insurance company representatives, school districts, and families. The Client Services Representative accurately records client data, processes client information required for on-boarding and discharge, coordinates care with the different funding sources to request authorizations for services, and works with other Gateway departments to ensure proper delivery of services.


Position Responsibilities: 
  • Onboards new Gateway clients, collects required information, and enters client data into practice management software. Maintains and updates client profiles.
  • Relays information between clients, funding sources, and staff, and provides updates to clients and staff as needed
  • Checks client’s insurance coverage, eligibility and benefits online or by phone
  • Obtains insurance authorization for services and monitors authorization expiration Monitors progress and processes reauthorization requests
  • Coordinates with school districts to provide services in school settings
  • Creates Individual Services Agreements/contracts for students needing services
  • Collects and manages electronic administrative and medical records, and updates these as needed
  • Provides information to insurance companies to access and coordinate care, responds to audit requests
  • Successfully manages client complaints, issues, and inquiries in accordance with Gateway key performance indicators and by collaborating with appropriate internal / external resources
  • Develops and maintains deep knowledge of Gateway’s practice management and project management software, and aids other departments with technical issues
  • Discharges clients as needed
  • Maintains client confidentiality


Required Qualifications: 
  • Associates degree minimum required
  • 2-3 years experience in a customer-facing position
  • Healthcare industry experience
  • Prior experience with Applied Behavioral Analysis
  • Experience with health insurance authorization processes
  • Comfort in a startup/fast paced office environment


How to Apply: 

Submit Application through website 

Application Deadline: