Customer Support and Admin Associate

Business Name: 
Livable
Industry: 
Real Estate
Type of Position: 
Part-Time Internship
Grade Level: 
All University students
Location: 
San Francisco
Days/Hours per Week: 
20 hours/week
Pay Range: 
$13-$15/hr
Benefits: 
  • Cell phone
  • Weekly lunch
  • Daily snacks
  • Work remotely if desired
Duration of Position: 

6 months

Position Description: 

Livable is a utility billing and analytics company servicing multi-family building landlords and property managers. We're hiring a part time support person to monitor and address customer/tenant inquiries, both via email and phone. By virtue of being exposed to Livable's customer base, team member will learn important aspects of the operation, and could potentially step into an Operations Associate role, and eventually be promoted to Director of Operations.

 

Position Responsibilities: 
  • Monitor offshore team's communication with customers, including ZenDesk support ticketing performance 
  • Reply to tenant email and phone inquiries directly 
  • Update FAQ section based on customer inquiries 
  • Weekly PO Box mail runs 
  • Accounts receivable
  • Ideal applicants have had experience in a customer service role. Hospitality and/or retail experience is also beneficial.

 

How to Apply: 

Send resumes and inquiries to: comesave@livable.com

Application Deadline: 
ASAP