College of Business {College of Business}

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Customer Emotion Management and Symmetrical Emotional Exchange in (Extended) Service Encounters

Directory : Faculty : Intellectual Contributions

Intellectual Contribution by Gulnur Tumbat

Contribution Title

Customer Emotion Management and Symmetrical Emotional Exchange in (Extended) Service Encounters

Conference

Association for Consumer Research

Year

2007

Description

Complete Citation

Tumbat, G

Website

See Faculty: Gulnur Tumbat

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