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ICHRIE Journal JHTR Article of the year for 2007

News + Events : ICHRIE Journal JHTR Article of the year for 2007

04/30/2008

Brenda Mak, associate professor of Information SystemsA
paper co-authored by Prakash K. Chathoth and Brenda Mak, associate professor of Information Systems, has been selected as the
article of the year for 2007 by the Editorial Board of the Journal of
Hospitality and Tourism Research, and the award will be presented in the
I-CHRIE conference in Atlanta, Georgia, August, 2008.

The citation of the paper
is Prakash K. Chathoth, Brenda Mak, Vinnie Jahauri, Kamal Manaktola, "Employees’ Perceptions of Organizational Trust and Service Climate: A Structural
Model Combining their Effects on Employee Satisfaction", Journal
of Hospitality and Tourism Research (JHTR), 2007, volume 31, No. 3, pp.
338-357.

In the paper, the authors extend prior research on employees’
perception of service climate by testing the impact of employees’ perception of
organizational trust on service climate and employee satisfaction.

Multidimensional constructs of trust and service climate were developed using
the literature in the trust and service management domains. Results support the
hypothesized relationships between the constructs, in that trust impacts
service climate and employee satisfaction respectively while service climate
impacts employee satisfaction in a significant way. Implications for
practitioners and future research ensue, which underscores the importance of
building trust and service climate to ensure employee satisfaction in hotel
firms.


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