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Customer Training Professional

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Job: Customer Training Professional

Date posted: 07/18/13
Contact Heather Lauer
Employer Name: Reynolds & Reynolds
Location: Dayton, Ohio
Deadline: 9/18/2013
Field: Marketing
Compensation: TBD
Who should apply? Both Undergrad and Graduate Students

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel to dealerships in your region and around the U.S., both individually and with a team, installing and converting our software for customers.

This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership.

Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution. When you are not physically at a customer site, you will support current customers, prepare for installations, and conduct follow-ups with recently installed customers from your home office.

Since you will be working from a home office, we will provide you with a company car, Blackberry, laptop, and printer-scanner-copier equipment.

Skills & Abilities:
  • Bachelor’s degree preferred
  • Outgoing, friendly personality
  • Strong written and verbal communication skills
  • Must be willing to travel extensively overnight, at minimum 75%

Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships.


Training for this position will take place over 4 months, including a 3 month period in Dayton, OH or Houston, TX. Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations.

You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.


We strive to offer an environment that provides our associates with the right balance between work and family.

We offer a comprehensive benefits package including:

  • Medical, dental, vision, and life insurance -401(k) with up to 6% matching
  • Working remotely with a BlackBerry, laptop, and other provided home office equipment
  • Professional development and training
  • Promotion from within
  • Paid vacation and sick days
  • Eight paid holidays
  • Referral bonuses
  • Associate discounts for cell phones, cars, computers, entertainment, and much more

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

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