Hospitality and Tourism Management Department {College of Business}

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Programs : Internships

Hospitality Internship Fact Sheet for Companies

The objective of the internship class is to provide students the opportunity to apply the theory and ideas learned in class to a real world hospitality/tourism setting. In addition, this internship allows students to work in one the most highly respected hospitality cities in the world, San Francisco.

About the Internship Program

Typically 60 to 80 students participate in the internship program each semester. They are senior-level students majoring in hospitality and tourism management. We have six different emphasis areas within the program; the most popular being Hotel Operations, Event and Convention Management and Tourism.

Student Qualifications

Typically, students entering the internship class are final semester seniors majoring in hospitality and tourism. A minimum of 350 hours of work experience in the hospitality services industry is required for entry into this course.

Participating Company Requirements

Companies who wish to participate in the internship program must be approved by the HTM faculty advisor. Participating companies must meet the following criteria:

  • Be an actively engaged company in the hospitality/tourism industry. For example, hotel, restaurant, DMC, convention facility.
  • Provide a structured learning/experience program for the student, for example, that rotates through several departments or positions.
  • Each student–company relationship must have a clear outline of responsibilities that is agreed upon prior to beginning the internship.
  • Provide 200+ hours (unpaid or paid) to the respective intern while helping the student achieve their stated goals, objectives, duties and special project.
  • Provide a detailed description of work responsibilities that the intern is expected to perform. For example, intern will shadow front desk agents, reservationists, and PBX operators to learn about front desk operations.
  • Provide research or special project details that the intern must accomplish during their intern assignment. For example, assist the room executive with a competitive guest room rate analysis.
  • Provide a performance evaluation at the end of the semester as it pertains to the job requirements as agreed to at the beginning of the internship.

Intern Requirements

The internship must be completed with a company that has been approved by the course instructor. The internship may focus on one department or rotate through several different departments/ positions.

The intern is required to perform the following:

  • The students are required to complete 200+ hours of unpaid work over the course of the semester. Program details such as contact information, interviews, and final project completion dates are announced at the beginning of each semester. The final due date for the students to complete their hours and turn in their paper work is always in the final week of each semester.
  • The intern must submit a Mid-Term Progress Report to the HTM faculty indicating:
    • - project update
    • - management's support of your efforts (i.e., has your supervisor/manager been supportive and helpful? Is so, how? If not, what is the biggest problem you've had?)
  • Students are required to complete a management project in addition to their work hours. Ideally this project involves a task that requires them to produce something that can be used by the company offering the internship. For example, developing a new marketing plan, update a training manual, or standard operating procedures.
  • Students are responsible for getting you any paperwork that needs to be filled out at least one week before it is due. Such paper work includes monthly time sheets, an evaluation form, and the Internship memorandum.
  • Scheduling, department(s) to be worked in, shifts and other details should be worked out with the student. There is no obligation to take on an intern and we want the process to be as stress and effort free on your end as possible. If you have questions or concerns, please contact me via email or phone. I attempt to make a site visit if possible, though depending on the number of students, I may not be able to make it to all locations.

More Information

Andrew Walls, Ph.D.
Assistant Professor, Department of Hospitality and Tourism Management
Office: BUS 342
Phone: (415) 338-1217

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