Help Desk Overview
New network laser printers installed
HP LaserJet M601 printers with duplexing capability are now installed in the BUS mailroom, SCI 323, SCI 324 (ACCT Dept. only), and at the DTC.
For instructions to install the printer on your computer, submit a service request.
View instructions to configure your computer for double-sided printing. (NOTE: Although these instructions are for the LaserJet 4250, they still apply to the new printers.)
Adobe Creative Cloud
Adobe Creative Cloud apps are now available to faculty and staff.
Windows 7, Windows 8, MS Office 2010 & 2013 Installation
SFSU-licensed versions must activate by connecting to a server on campus, rather than using an install code, and must re-activate every 6 months. This process is automatic when connected to the internet on campus (including the DTC). Off-campus, activation must be done manually by using the VPN Client to get through the administrative firewall, and then typing two DOS commands.
Upgrading to Windows 8
Depending on which OS you are upgrading from, your applications and settings may or may not be saved.
Click on your current OS to see the upgrade options:
Upgrading to Windows 7
- Upgrading from Windows XP requires a clean install. This means your hard drive will be erased. You'll need to back up your files and all programs will need to be re-installed.
- Upgrading from Vista keeps your files and programs intact.
- Windows 7 does not include Outlook Express/Windows Mail, so if you use that you'll need to switch to another email program.
The University no longer licenses Mac OS. You may purchase the latest OS and other Apple software through the App store in iTunes.