Help Desk Overview
Duplex printing with shared laser printers
Duplex units are now installed on the shared network printers in the BUS mailroom, SCI 323 & SCI 324 (ACCT Dept. only).
Adobe Creative Suite
There is now a campus subscription for Adobe Creative Suite. See information on what programs are available & instructions for getting the software and license.
Windows 7, Windows 8 & Office 2010 Installation
SFSU-licensed versions must activate by connecting to a server on campus, rather than using an install code, and must re-activate every 6 months. This process is automatic when connected to the internet on campus (including the DTC). Off-campus, activation must be done manually by using the Windows or Mac VPN Client to get through the administrative firewall and then typing a few DOS commands. For instructions, please email the Business Computing Helpdesk.
Upgrading to Windows 8
Depending on which OS you are upgrading from, your applications and settings may or may not be saved. Click on your current OS to see the upgrade options:
Upgrading to Windows 7
- Upgrading from Windows XP requires a clean install. This means your hard drive will be erased. You'll need to back up your files and email, and all programs will need to be re-installed.
- Upgrading from Vista keeps your files and programs intact.
- Windows 7 does not include Outlook Express/Windows Mail, so if you use that you'll need to switch to another email program.
The University no longer licenses Mac OS. You may purchase the latest OS and other Apple software through the App store in iTunes.
To request a cartridge for any of the shared faculty printers, click on a location below to generate a ready-to-send email (no need to type anything):
For these links to work, you need to have configured a default email client, e.g., Outlook or Thunderbird. If you don't use an email client, send a request by email to the Business Computing Helpdesk.
Computing Support Request Forms
- Technical Support - Report a problem with your SF State-purchased desktop or notebook computer, and peripherals such as monitor or printer.
- Software - Request licensed software for your desktop or notebook computer. Some site-licensed software can only be installed on university-owned computers. See list of SF State site licenses for details.
Equipment Check Out Form
Check out a laptop or LCD projector for classroom or other business-related use. (for pickup only; no delivery)